May 13, 2013

day 13: to the FedEx man

Dear FedEx office man,

Several weeks ago we had an ugly encounter.  I was especially grouchy and you just caught the apex of it all...and for that...I am so (so, so, so, so) sorry.  

See...I send a lot of things through FedEx and enjoy packing these items at work. Most of the time the packages are just chemical literature going out to our sales guys, but sometimes I get to send fun things like shirts and stuff. All in all, I like to send packages to other people.  Packages make me happy and receiving them has always been one of my favorite things.

Well...on that beautiful sunny day, our FedEx "picker-upper" could not pick up my package due to me sending it ground.  After sending so many packages at work, I realized that this certain package did not need to be there quickly, so I thought I would save money by sending it ground.  Little did I know that FedEx has several different divisions.  There is a FedEx Ground Division and a FedEx Express Division (air).  Our FedEx "picker-upper" only picks up FedEx Express packages, so he could not take mine.  Our wonderful executive assistant mentioned that she could take it to the FedEx store and ship it for me.  I told her that I would take need for her to take my burden.

So off I went.

I walk in to the FedEx office and hand the nice young gentleman the package, say thank you, and begin walking out...then I hear "ma'am". Dang. That means something is wrong..."yes?" I said. 

"Ma'am, you have this package shipping out by FedEx ground,which is fine, but you have it in the FedEx Express box.  You will need to purchase the FedEx ground box and ship it in that." 

"Do what?!?! That... is the most ridiculous thing I have ever heard."

"I know, we just want to make sure your package ends up in right place."


So, I proceed to begin opening the current box...and out falls the 18 million Styrofoam peanuts I stuffed in there that morning. Right. Onto. The. Floor.

I proceed to kneel down (in my dress), lecturing every single one of those darn peanuts as I pick each of them up.

"Ma'am, let me get a broom to help you clean that up."

"Does it look like I need help cleaning this up?!? I have wasted a perfectly good $2.00 box because it wasn't the right color. Now, there are a million peanuts on the floor. I think I need a little more help than this."

He proceeded to help me clean up my peanuts, pack my new box, and sent me on my way.

"Have a good day ma'am!"

Now that is some good customer service. Hats off to you FedEx...dealing with crazy ladies and mess...and for my crazy that day. I'm sorry!